Our Services Team

Services team 


Beth Scrimshaw   Head of Services 0208 875 6762 

Beth has been with Back Up for five years, formerly as the Schools Inclusion Coordinator and most recently as the Under 18s Services Manager.  She ensures we are delivering and developing high quality, effective services for people affected by spinal cord injury. Beth also champions our influencing work, sharing best practice with other organisations at local, national and international level. Outside of work, she enjoys experimenting with gluten and dairy free cooking with her two energetic young daughters and when she does get a free night out, you can see her burning up the dance floor!


Stef Cormack Head of People Development 020 8875 6745

Stef has been with us for the last 8 years, formerly as Head of Services and now as Head of People Development.  Back Up is an amazing team of staff, trustees and hundreds of volunteers across the UK and it is our people who bring the magic to what we do. That’s why Stef is passionate about ensuring everyone has the support they need to learn and develop within the charity. Stef has met many incredible people over the years at Back Up, including her partner who was injured in 1998.  Having recently relocated to the seaside, Stef loves coastal walks and bike rides, yoga and vegetarian food.


Andy Masters*  Outreach and Support Manager  020 8875 6723
Andy manages relationships with the 11 UK spinal centres and ensures inpatients and staff are informed about and have access to Back Up services. Andy began volunteering in the Back Up office whilst waiting to go on the Back Up to Work course. After that he became a volunteer wheelchair skills trainer, a group leader and finally a staff member in June 2012. 

Michael Hipwell

Michael Hipwell* Outreach and Support Coordinator 020 8875 6742

Michael  helps manage relationships with the 11 UK spinal centres and ensures inpatients and staff are informed about and have access to Back Up services.  Michael broke his neck at C6 playing rugby in 2000 and then toured the world playing wheelchair rugby for Great Britain. After settling down to family life after the birth of his son, Michael began volunteering at Back Up before joining the staff team in 2008. 

Polly Nabarro Mentoring Manager 020 8875 6721 
Polly manages our mentoring service for both adults and young people and is responsible for developing the service to further include family members. Polly's brother had a spinal cord injury in 2007 and Polly started working at Back Up in September 2013.


Charlie Fraser  Mentoring Coordinator  020 8875 6763

Charlie works with Polly in the mentoring service, partnering up U18s affected by spinal cord injury and any family members who require mentoring support. Charlie's father had a spinal cord injury in 2000 and after volunteering for many years Charlie became a Back Up staff member in April 2015.

Andrew Dickinson  Mentoring Coordinator 020 8875 6761 

Andrew works with Polly in the mentoring service, partnering up adults affected by spinal cord injury. Andrew's brother had a spinal cord injury in 2009 and after volunteering as a sibling mentor Andrew became a Back Up staff member in August 2015. 


Jacques Liebenberg* Mentoring Coordinator 020 8875 6728

Jacques works with Polly in the mentoring service, partnering up adults affected by spinal cord injury. Jacques had a spinal cord injury in 1993 and after volunteering as a mentor became a Back Up staff member in January 2016. 

Andy Adamson   Interim Courses Manager 020 8875 6729

Andy is responsible for overseeing the co-ordination of all our adult and children's courses and looking after our Nurses, PAs and Group Leaders. 

Merryn Thomas*   
Courses Coordinator 020 8875 6741

Merryn assists Ally with the smooth running of all the courses and with the administration of all volunteering in Back Up services. She is the main point of contact for all buddies and is happy to help in any way he can.

Ella Provan*   Under 18s Manager 0208 875 6764

Ella was 10 years old when she had her spinal cord injury, but didn’t get involved with Back Up till some years later. While at university, she started doing lots of volunteer work for different charities and this prompted her to apply for a position here. As our under 18’s services manager, she works across the team to provide support for children and young people and ensures that they are involved in shaping the services we offer. Outside of work, Ella loves travelling whenever possible. She should also have several blue peter badges for her arts and crafts endeavours which include knitting, writing, baking and making jewellery.

* spinally cord injured