How we work

At Back Up, every decision we make is grounded in research into how people adapt to life after a spinal cord injury. Our work is also led by a clear set of principles and directed by the voices of the people we support, as well as our staff and volunteers.

Together, these foundations guide everything we do and drive the evolution of our services.

Limitless Ambition to Transform Lives, our 2025–2030 strategy, is shaped by the insight and experiences of over 500 people. It reflects what matters most to our community and will guide everything we do today, tomorrow, and through to 2030.

In this section, you can explore the guiding principles and clinical evidence behind our work. You’ll also learn how we work in partnership with other organisations, how we safeguard the people we support, and how Back Up influences wider change to improve the lives of people affected by spinal cord injury.