Groundbreaking partnership between charities and NHS in Cornwall

cornwall word cloud Aspire, Back Up and the Spinal Injuries Association (SIA) are delighted to be working with NHS Kernow to improve NHS services for spinal cord injured people in Cornwall.

The partnership is the result of the three charities’ investigation into users’ experiences and opinions of NHS services in Cornwall. A report was produced outlining where things were working well and where they needed improving and was passed to the Kernow Clinical Commissioning Group (CCG) for their consideration.

NHS Kernow believe passionately in doing the best for local people, by working with them as much as possible. They make decisions based on clinical evidence, local needs and best practice and by developing positive relationships based on trust and confidence. This is why they welcomed the opportunity to see where services can be improved and were keen to get to work straightaway. Based on what people with spinal cord injury have told us, we have identified three key objectives for the Commissioners and the charities to tackle together. These are:
• reducing hospital admissions for people with spinal cord injury
• improving care whilst in hospital
• improving access to equipment and facilities

This joint initiative is still in the earliest stages, but already plans are in place that will see clinical staff receive better training, communicate better, and a feedback system by the charities that will monitor improvements and challenge any problem areas. 

Stef Cormack, Head of Services at Back Up, says: “It's a tough climate for the NHS at the moment. But the great thing about listening to people who use services is that it often shows us that there are solutions that both improve people's health and quality of life and save the NHS money. This is exactly the case with the work we're doing in Cornwall. NHS Kernow understand the value of listening to the people who use services, and of tapping into the expertise of charities like ourselves.  We look forward to seeing the impact of the work we're doing together in Cornwall, and to replicating this in other parts of the UK”